Pharmacy Intelligence: The New Revenue and Care Delivery Engine for Leading Health Systems

• Get more done per team member

  Specialty pharmacy volume per team member.

  47.99%

  Increase in prescriptions per FTE, specialty pharmacy

  

• Reduce appeals

  Ochsner Health's reported appeal workload.

  75%

  Reduction in appeals

  

• Grow without adding staff

  Year-over-year prescription volume, with the same staff.

  15-20%

  Year-over-year prescription volume growth absorbed without adding staff

  

• Complete prior authorizations faster

  From an average of 25–30 minutes.

  <5 min

  Average prior authorization completion time, down from 25–30

  

• Get more done per team member

  Prior authorization throughput per team member.

  109%

  Increase in PA throughput per team member

  

• Close cases sooner

  Historic case close times at Yale New Haven Health.

  21 days → 24-72 hours

  Case close

  

• Approve prior authorizations sooner

  Prior authorization approval at UCSF Health.

  86%

  Prior authorizations approved in the first 24 hours

  UCSF Health

• Improve specialty turnaround

  Specialty prescription turnaround at UCSF Health.

  5 days

  Under the national specialty prescription turnaround standard

  UCSF Health

1. Mount Sinai case study, latenthealth.com/mount-sinai
2. Yale New Haven Health case study, latenthealth.com/case-study/ynhh-cs-2025-1

Ochsner results were reported by Debbie Simonson at 29:53; UCSF results by Noelle Chapman at 35:49. Mount Sinai and Yale New Haven results come from the linked case studies, not this panel. Measures, periods and baselines differ by system.