Change Makers Meet pharmacy’s new visionaries
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Tower Health Virtua Health St. Luke's Health System MetroHealth UNC Health Henry Ford Health Mount Sinai Health System Mayo Clinic Yale New Haven Health Bon Secours Mercy Health Ochsner Health Cone Health Akron Children's Hospital University Health Self Regional Healthcare

Pharmacy’s Change Makers · A Latent film

Meet the Change Makers. Pharmacy’s new visionaries.

Four pharmacy leaders sat down and talked about getting medicine to patients faster. In their own words, unscripted.

Debbie Simonson during the interview Lisa Stump during the interview Marjorie Lazarre during the interview Jennifer Tryon during the interview
“If the law is not good for the patient, change the law. If the vision that you see, we don’t have a solution for, find somebody that can do the solution.”
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The compounding value of pharmacy intelligence The compounding value of pharmacy intelligence Cone HealthOchsner HealthSt. Luke’sMetroHealth+2 more Whitepaper ~$0.5M year-one labor savings St. Luke’s $2M additional EBITDA St. Luke’s +45.1% PA submission capacity, no added headcount MetroHealth +109% PA throughput per team member Yale New Haven Health On-demand webinar with Cone Health, St. Luke's and Akron Children's The intelligent centralization playbook, unpacked Cone HealthSt. Luke’sAkron Children’sUniversity Health Webinar 8-10 min per prior authorization, down from 30 Cone Health <3 days medication access turnaround, from 7 to 14 St. Luke’s 75% less time to complete authorizations Akron Children’s From cost center to growth engine, the webinar From cost center to growth engine: the webinar Ochsner HealthMetroHealthYale New Haven HealthSt. Luke’s Webinar 80% reduction in denials workload Ochsner Health 57% faster turnaround, 7 days to 3 St. Luke’s 39% productivity gain, specialty PA teams Ochsner Health UNC Health, one patient view, coordinated access Scaling medication access +45% without adding headcount UNC Health Case study +45% year-over-year volume growth 40,000 prior authorizations per year 74% first-pass approval rate Proving AI ROI in the pharmacy, St. Luke's and MetroHealth Proving AI ROI in the pharmacy: what St. Luke's and MetroHealth got right St. Luke’sMetroHealth Press $300K annualized labor cost avoided St. Luke’s 2,400 to 600 PA queue in five months St. Luke’s $50M copay assistance secured MetroHealth 85%+ specialty fill capture MetroHealth The intelligent pharmacy centralization playbook The intelligent pharmacy centralization playbook University HealthCone HealthAkron Children’sSt. Luke’s PlaybookWhitepaper 44% less PA review time, 14.7 to 8.2 min University Health 2× weekly PA submissions, 144 to 312 University Health 78% faster turnaround Cone Health 72% less review time, about 18 to about 5 min St. Luke’s From cost center to growth engine From cost center to growth engine Ochsner HealthMetroHealthYale New Haven HealthSt. Luke’s Whitepaper 20,177 specialty patients served faster Ochsner Health +1,200 PA per month, same team St. Luke’s 45.1% more, no new hires MetroHealth 109% more throughput per team member Yale New Haven Health Reducing time-to-chair at Ochsner Reducing time-to-chair for infusion patients Ochsner Health Case study 9.3 min per prior authorization, from 26.5 17 to 23 cases per team member per day 40,000+ infusion authorizations completed Ochsner Medical Complex How Ochsner and Latent are using AI to fight denied authorizations, and win Ochsner Health Case study 7.2 min per appeal, from 30.6 35 hrs saved across 91 appeals St. Luke's Health System How St. Luke's turned medication access into a strategic advantage St. Luke’s Case study +1,200 PA capacity per month, same team 7 to 3 days turnaround 65% smaller referrals workqueue Yale New Haven Health How YNHHS scaled medication access and increased pharmacy capacity Yale New Haven Health Case study 109% more PA throughput per team member Ochsner Health How Ochsner's specialty pharmacy serves more patients with the same team Ochsner Health Case study +39% more prior auths per pharmacist monthly 20,177 patients served MetroHealth Latent boosts MetroHealth's efficiency by 45% MetroHealth Case study 45.1% more submission capacity $50M copay assistance secured 85%+ specialty fill capture

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